store policies, deep fryer, bbq smoker




JBREW,LLC




Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. 

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. Cajun Fryers are manufactured to order. Lead time may take 2-3 weeks on certain units...up to 6 weeks on larger units. Stainless steel Cajun Fryers, lead time is 6 to 8 weeks.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Canadian Orders:

Canadian orders are gladly accepted. All prices are in US dollars. Note: shipping charges do not include ANY border crossing charges. International customers are responsible for any and all customs fees including: duty, GST, PST, and brokerage which will be collected by the delivery driver. Refusal to pay these fees upon delivery, will result in the order being returned and the customer will be responsible for both the original and return shipping charges (also applies to "free shipping" items). If you are concerned about these charges, we recommend that you call UPS Canada to inquire about customs charges.


We do not recommend that food products, including spices, rubs, and sauces be shipped outside the US States. Food items result in an agricultural inspection which greatly increases the fees due upon delivery.

Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacturer's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 10 days from the ship date to receive refunds. You must email the refund request to support@thedeepfryerdepot.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. All returns MUST be shipped prepaid.Collect shipments will be refused.Returns are subject to a 15% restocking charge.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

  1. Return the item to the address given to you by our return department.
  2. Write the Return Authorization Number clearly on the box or package.
  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Your Credit Card does not get billed until your order is confirmed by one of our account specialist.

For your protection, every order placed will go thru our strict security and Verification Department. For faster service, all orders must be shipped to the billing address (where the cardholder receives the credit card bills ONLY). All suspected orders received will be reported to the FBI and the Internet Fraud Complaint Center for further immediate action.



 
Your credit card will not be charged at this time.
All orders are subject to verification before shipment is made.
 Your Order is Safe and Secure    
Charges  on  your credit  card  will  appear  as  JBREW,L.L.C.


Limited Warranty
What this warranty covers.
R & V Works Products Duration
Components and accessories
One year limited warranty
Structural Materials and Workmanship
Lifetime limited warranty
General Terms
This R &V Works Limited Warranty gives you, the customer, express limited warranty rights from R & V Works, the manufacturer. In addition, you may also have other legal rights under applicable local law or special written agreement with R & V Works. This warranty remains in force for one year on components and accessories and for lifetime on structural materials and workmanship, to the original purchaser, from the date of purchase.
What this warranty does not cover.
R & V Works does not warrant that operation of this product will be uninterrupted or error free. R & V Works is not responsible for damage that occurs as a result of your failure to follow the instruction intended for the R & V Works Product. This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the Cajun Fryer Identification Name Plate has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate mainten-
ance, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the
product; (c) by improper site preparation or maintenance; (d) from loss or damage in transit; or (e) by modification or service by anyone other than R& V Works authorized service provider.
Warranty Conditions
The following information pertains to typical warranty coverage.
Warranty terms and conditions provide repair or replacement (at the discretion of the manufacture of defects in the manufacturer’s material or workmanship. The warranty does not protect against accidental damage, loss, acts of nature, or any other event that did not occur during the manufacture of the product. When R & V Works repairs a product, the repair may be completed with new or previously used products, with
parts equivalent to new in performance and reliability.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAWS, THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND R & V WORKS REGARDING THE R & V WORKS PRODUCT YOU HAVE PURCHASED THESE TERMS AND CONDITIONS SUPERCEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS INCLUDING REPRESENTATIONS MADE IN R & V WORKS SALES LITERATURE OR ADVICE GIVEN TO YOU BY R & V WORKS OR AN AGENT OR EMPLOYEE OF R & V WORKS THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OF THE R & V WORKS PRODUCT. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of R & V Works.
Limitation of Liability
IF YOUR R & V WORKS PRODUCT FAILS TO WORK AS WARRANTED ABOVE, R & V WORKS MAXIMUM LIABILITY UNDER THIS
LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOUHAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY COMPONENT OR STRUCTURAL MATERIALS THAT MALFUNCTION OR FAIL IN CONDITIONS OF NORMAL USE.
Limited Warranty Period
The Limited Warranty Period for an R & V Works Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless R & V Works or your reseller informs you otherwise in writing.
What we will do to correct problems
The following information pertains to the types of support that is available and can be used to correct any problem with one of R & V Works’ products.
Self repair, Parts only, Unit replacement.
The following list provides more detail about each of the service delivery types:
Self repair service provides the customer with remote diagnosis and remote repair. R & V Works will ship any part to the customer that is necessary to repair a defect. The customer will be responsible for installing the necessary parts and for returning any unused parts and defective part to R & V Works. All cost for parts and shipping are paid by R &V Works.
Parts only service provides replacement parts at no charge. If the product has a defective part within the coverage of this warranty we will provide a replacement part at not cost to the customer.
Unit replacement includes remote diagnosis and if a covered product has defect that is under warranty and cannot be replaced or fixed by selfrepair we will repair or replace the unit. At the customer’s expense, the customer will first ship the covered product to R & V Works for repair or replacement. R & V Works will then ship the repaired or replacement covered product back to the customer at R & V Works expense.
After a product warranty expires, spare parts are available for purchase. R & V Works will have parts available for products for as many as five years after R & V Works discontinues the product.
What we will not do.
This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the Cajun Fryer Identification Name Plate has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by improper site preparation or maintenance; (d) from loss or damage in transit; or (e) by modification or service by anyone other than R& V Works authorized service provider.
What you must do to keep the warranty in effect.
It is possible to void the warranty on an R & V Works product. Any failure caused by a third party component will not be covered by warranty.
Normal responsibility of the buyer
Setup and operating the appliance according to directions. Reasonable care of product to prevent rust or oxidation from occurring. Operating appliances at appropriate temperatures. Storing of product after use.
What you must do to get service.
To receive service on your R & V Works product you can contact us at 1-800-908-3037 . Have the model number and proof of purchase available when you talk to a representative.
How state laws relate to this warranty.
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION, SET OUT ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ANY LIABILITY FOR INDIRECT, INCIDENTALOR CONSEQUENTIAL DAMAGES ARISING FROM THE FAILURE OF THE CAJUN FRYER TO COMPLY WITH THIS WARRANTY OR ANY IMPLIED WARRANTY IS EXCLUDED. CUSTOMER ACKNOWLEDGES THAT THE PURCHASE PRICE CHARGED IS BASED UPON THE LIMITATIONS CONTAINED IN THE WARRANTY SET OUT ABOVE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.


JBREW,LLC
601 Pigott Rd
Gloucester, NC  28528
United States of America
Phone: 631-806-1986

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