Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. 

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Canadian Orders:

Canadian orders are gladly accepted. All prices are in US dollars. Note: shipping charges do not include ANY border crossing charges. International customers are responsible for any and all customs fees including: duty, GST, PST, and brokerage which will be collected by the delivery driver. Refusal to pay these fees upon delivery, will result in the order being returned and the customer will be responsible for both the original and return shipping charges (also applies to "free shipping" items). If you are concerned about these charges, we recommend that you call UPS Canada to inquire about customs charges.

We do not recommend that food products, including spices, rubs, and sauces be shipped outside the US States. Food items result in an agricultural inspection which greatly increases the fees due upon delivery.

Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 10 days from the ship date to receive refunds. You must email the refund request to support@thedeepfryerdepot.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. All returns MUST be shipped prepaid.Collect shipments will be refused.Returns are subject to a 15% restocking charge.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Your Credit Card does not get billed until your order is confirmed by one of our account specialist. For your protection, every order placed will go thru our strict security and Verification Department. For faster service, all orders must be shipped to the billing address (where the cardholder receives the credit card bills ONLY). All suspected orders received will be reported to the FBI and the Internet Fraud Complaint Center for further immediate action.

Your credit card will not be charged at this time. All orders are subject to verification before shipment is made.  Your Order is Safe and Secure

Charges  on  your credit  card  will  appear  as  JBREW,L.L.C.